Last updated: June 15, 2026
Privacy Policy
YourTech ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit yourtech.net, contact us, or use our services — and how we use and protect it.
1. Information We Collect
Information you provide directly
When you fill out our contact form or call us, you may provide your name, email address, phone number, and a description of your tech issue. We store this information to respond to your inquiry and manage your service relationship with us.
SMS opt-in
If you opt in to receive text messages from us, we collect your mobile phone number. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message we send.
Payment information
When you pay for services, we collect billing details to process your payment. We do not store full credit card numbers.
Device and technical information
When we provide remote support, we may access information about your computer hardware, operating system, software, and network configuration as necessary to perform the service. We only access what is directly relevant to the issue being resolved.
Automatically collected information
When you visit our website, we may automatically collect your IP address, browser type, operating system, referring URLs, and pages visited. This is used for security and improving site performance.
Cookies and analytics
With your consent, we use Google Analytics to understand how visitors use our site (pages viewed, time on site, general location). This data is aggregated and does not identify you personally. You can manage your cookie preferences at any time using the "Cookie Settings" link in our footer. See Section 5 for more detail.
2. How We Use Your Information
- To respond to your questions and provide the tech support services you request
- To schedule appointments and follow up on service jobs
- To process payments and send service invoices
- To send you service-related emails or text messages you have requested or consented to
- To improve our website content and user experience
- To comply with legal obligations or protect our legal rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Remote Access Services
When you authorize a remote support session, our technician will have temporary access to your computer to diagnose and resolve technical issues. We will only access files, settings, or data that are directly relevant to the service being performed. Remote sessions are conducted only with your explicit consent and may be terminated by you at any time.
We do not retain copies of your personal files, documents, or data accessed during a remote session unless explicitly required for the service and authorized by you.
4. How We Share Your Information
We only share your information in limited circumstances:
- Service providers: We use Twilio for SMS messaging and Convex (our database platform) to store customer records securely. These providers are contractually required to keep your information confidential.
- Analytics: With your consent, we share aggregated, anonymized usage data with Google Analytics.
- Legal requirements: We may disclose your information if required by law, subpoena, or to protect the safety of our customers or the public.
- Business transfer: If YourTech is sold or merges with another company, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website.
5. Data Retention
We retain your contact information and service history for as long as necessary to provide you with service, maintain our business records, and comply with applicable law. If you would like your information deleted, please contact us at [email protected] and we will honor your request within 30 days, subject to any legal retention requirements.
6. Cookies
We use two categories of cookies:
- Strictly necessary: Required for basic site functionality (e.g., remembering your cookie preferences). These are always active and cannot be disabled.
- Analytics & performance: Used by Google Analytics to help us understand traffic and usage patterns. These are only set with your explicit consent. You can change your preferences at any time using the "Cookie Settings" link in our footer.
For more information about Google Analytics and how to opt out, visit tools.google.com/dlpage/gaoptout.
7. Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS messages by replying STOP
- Withdraw cookie consent at any time via "Cookie Settings" in our footer
California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of any sale (we do not sell personal information). To exercise these rights, contact us at [email protected].
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.
9. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy? Contact us:
YourTech
PO Box 25204, Scottsdale, AZ 85255
Phone: (480) 420-8001
Email: [email protected]