Privacy Policy

We may collect the following types of information:

• Contact information — name, phone number, email address, and mailing address when you contact us or request a service.
• Device and technical information — when we provide remote support, we may access information about your computer hardware, operating system, software, and network configuration as necessary to perform the service.
• Payment information — billing details collected to process payment for services rendered. We do not store full credit card numbers.
• Website usage data — standard server logs including IP addresses, browser type, pages visited, and referring URLs.

We use the information we collect to:

• Provide, schedule, and deliver IT support services
• Respond to inquiries and support requests
• Process payments and send service invoices
• Send appointment reminders or follow-up communications
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

When you authorize a remote support session, our technician will have temporary access to your computer to diagnose and resolve technical issues. We will only access files, settings, or data that are directly relevant to the service being performed. Remote sessions are conducted only with your explicit consent and may be terminated by you at any time.

We do not retain copies of your personal files, documents, or data accessed during a remote session unless explicitly required for the service and authorized by you.

We may share your information only in the following limited circumstances:

• Service providers — third-party vendors (e.g., payment processors, scheduling tools) who assist us in delivering our services and are bound by confidentiality obligations.
• Legal requirements — when required by law, court order, or government authority.
• Business transfers — in connection with a merger, acquisition, or sale of business assets, with appropriate notice to affected customers.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.

We retain your personal information for as long as necessary to provide our services, maintain business records, or comply with legal requirements. When information is no longer needed, we securely delete or anonymize it.

You have the right to request access to, correction of, or deletion of your personal information we hold. To exercise these rights, contact us at the information below. We will respond to your request within a reasonable timeframe.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: