Terms of Use

1. About YourTech

YourTech is a professional IT services company based in Scottsdale, Arizona, providing computer repair, malware removal, PC optimization, network setup, remote tech support, and related technology services to residential and small business customers throughout Metro Phoenix and nationwide via remote support.

2. Use of This Website

• You must be at least 18 years old (or have parental consent) to use our website or purchase services.
• You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the site.
• You agree not to attempt to gain unauthorized access to any part of our systems or networks.
• The content on this website is provided for informational purposes only. You may not reproduce, distribute, or use any content from this site without prior written permission. We reserve the right to modify or discontinue any part of this website at any time without notice.

3. Services & Scheduling

4. SMS Text Message Program

5. Email Communications

By providing your email address and opting in, you consent to receive transactional email messages from YourTech related to your appointments, including booking confirmations, reminders, and scheduling updates. Consent to receive marketing messages is not a condition of purchasing any service. You may opt out at any time by contacting us directly at [email protected] or (480) 420-8001.

6. Payment Terms

• Payment is due at the time services are rendered unless a prior arrangement has been made.
• Hourly rates apply as listed on our Pricing page. Time is billed in one-hour increments; partial hours may be billed as full hours.
• Fixed-price packages (such as Malware Removal & Security Cleanup, PC Optimization & Performance Tune-Up, and New Computer Setup & Migration) are off-site services — we pick up your computer and return it the next day — and are billed at the quoted flat rate regardless of time required.
• Evening and weekend appointments are billed at the premium rate as noted on our Pricing page.
• Accepted payment methods will be confirmed at the time of service.

7. Remote Access Authorization

8. No Guarantee of Results

We will apply our best professional knowledge and effort to every job. However, YourTech cannot guarantee a specific outcome in all cases — some hardware failures, data loss scenarios, or software conditions may be beyond recovery. You will be informed of limitations and options before any non-recoverable work is performed.

9. Data & Backups

Important: You are responsible for backing up your own data before any service is performed. While we take every precaution to protect your data during service, YourTech is not liable for any data loss that may occur during the course of legitimate repair or maintenance work — including hardware repairs, operating system reinstalls, or malware removal procedures. We strongly recommend maintaining current backups of all important files.

If you request backup assistance as part of your service, additional charges may apply.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• YourTech's total liability for any claim arising out of or related to our services shall not exceed the amount you paid for the specific service that gave rise to the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages of any kind, including lost profits, lost data, or business interruption.
• We are not responsible for hardware or software failures unrelated to the work performed, pre-existing damage, or issues that arise after the service is complete due to unrelated causes.

11. Warranty Disclaimer

Services are provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that services will be uninterrupted, error-free, or that any particular result will be achieved. This does not affect any statutory rights you may have.

12. Customer Responsibilities

• You agree to provide accurate information about the issue and cooperate with our technicians.
• You confirm that you are the owner of — or have permission to authorize service on — any device brought to or accessed by YourTech.
• You are responsible for ensuring our authorized access to equipment as needed to perform the requested service.

13. Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of YourTech or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse those sites and are not responsible for their content, privacy practices, or availability. Visiting third-party sites is at your own risk.

15. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Maricopa County, Arizona.

16. Changes to These Terms

We may revise these Terms at any time by posting the updated version on this page with a new "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

17. Contact Us

Questions about these Terms?